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FAQ

  • Q: Are your products natural?
    A: Yes, our products are formulated with plant-based, natural ingredients, free from harmful chemicals, ensuring they are gentle and effective.
  • Q: What is Hop Beauty?
    A: Hop Beauty is a skincare and beauty brand dedicated to providing plant-based, ethically sourced products designed to enhance your natural beauty.
  • Q: How can I contact Hop Beauty customer service?
    A: You can reach us via email at hausofposehop@gmail.com. Our customer service hours are Monday to Friday, 9 AM to 5 PM Mountain time. If you have any additional questions, please don’t hesitate to reach out to us. We’re here to help!
  • Q: How long will it take to receive my order?
    A: Standard shipping typically takes 5-7 business days within the U.S/Canada.
  • Q: Do you ship internationally?
    A: Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination.
  • Q: How do I place an order?
    A: Simply add your desired products to your cart and proceed to checkout on our website. Follow the prompts to complete your purchase.
  • Q: How much is shipping?
    A: Shipping costs vary based on your location and selected shipping method. We offer free standard shipping on orders over $75
  • Q: What payment methods do you accept?
    We accept all major credit cards, debit credit cards and other secure payment methods.
  • Q: What is your return policy?
    A: We accept returns within 7 days of purchase for unused, unopened products. Please contact our customer service team to initiate a return.
  • Q: When will I receive my refund?
    A: Refunds are processed within 5-7 business days after we receive and inspect your returned item. You will be notified via email once your refund is issued.
  • Q: How do I return an item?
    A: Contact our customer service team with your order number and reason for return. We will provide you with return instructions.
  • Q: Are your products suitable for sensitive skin?
    A: Our products are formulated to be gentle and are suitable for most skin types, including sensitive skin. We recommend performing a patch test before full use.
  • Q: Are your products cruelty-free?
    A: Yes, all Hop Beauty products are cruelty-free. We do not test on animals, and we ensure our ingredients are sourced ethically.
  • Q: How should I store my skincare products?
    A: Store your products in a cool, dry place, away from direct sunlight to maintain their effectiveness.
  • Q: What is the Hop Beauty Rewards program?
    A: Our rewards program allows you to earn points with every purchase, which can be redeemed for discounts and special offers.
  • Q: How do I redeem my points?
    A: You can redeem your points at checkout. Log into your account, and your available points will be displayed as an option to apply towards your purchase.
  • Q: How do I join the rewards program?
    A: Simply create an account on our website to start earning points with your purchases.
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